:root {
  --bg: #f4f6fb;
  --surface: #ffffff;
  --surface-2: #f8fafc;
  --border: #e2e8f0;
  --text: #0f172a;
  --muted: #64748b;
  --primary: #0f766e;
  --primary-dark: #115e59;
  --primary-soft: #ccfbf1;
  --accent: #2563eb;
  --warn: #b45309;
  --warn-soft: #fef3c7;
  --danger: #b91c1c;
  --danger-soft: #fee2e2;
  --ok: #15803d;
  --ok-soft: #dcfce7;
  --radius: 12px;
  --shadow: 0 1px 2px rgba(15, 23, 42, .06), 0 8px 24px rgba(15, 23, 42, .06);
  --font: system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
}

* { box-sizing: border-box; }

body {
  margin: 0;
  font-family: var(--font);
  background: var(--bg);
  color: var(--text);
  font-size: 15px;
  line-height: 1.5;
}

a { color: var(--accent); }

/* ---------------- Login ---------------- */
.login-wrap {
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: 24px;
  background: linear-gradient(160deg, #0f766e 0%, #0f172a 100%);
}
.login-card {
  width: min(420px, 100%);
  background: var(--surface);
  border-radius: 16px;
  padding: 32px;
  box-shadow: var(--shadow);
}
.login-card h1 { margin: 0 0 4px; font-size: 22px; }
.login-card p.sub { margin: 0 0 24px; color: var(--muted); font-size: 14px; }
.brand-mark {
  display: inline-flex; align-items: center; gap: 8px;
  font-weight: 700; color: var(--primary); margin-bottom: 16px;
}
.brand-mark span.dot {
  width: 10px; height: 10px; border-radius: 50%; background: var(--primary);
}

/* ---------------- Layout ---------------- */
.topbar {
  background: var(--surface);
  border-bottom: 1px solid var(--border);
  padding: 10px 20px;
  display: flex;
  align-items: center;
  gap: 16px;
  position: sticky;
  top: 0;
  z-index: 20;
}
.topbar .brand { font-weight: 700; color: var(--primary); display: flex; align-items: center; gap: 8px; }
.topbar nav { display: flex; gap: 4px; margin-left: 16px; flex-wrap: wrap; }
.topbar .spacer { flex: 1; }
.topbar .who { font-size: 13px; color: var(--muted); text-align: right; }

.tab-btn {
  border: none; background: transparent; padding: 8px 14px; border-radius: 8px;
  cursor: pointer; font-size: 14px; color: var(--muted); font-family: inherit;
}
.tab-btn:hover { background: var(--surface-2); color: var(--text); }
.tab-btn.active { background: var(--primary-soft); color: var(--primary-dark); font-weight: 600; }

main { padding: 20px; max-width: 1400px; margin: 0 auto; }
.tab-panel { display: none; }
.tab-panel.active { display: block; }

.grid-2 { display: grid; grid-template-columns: minmax(340px, 420px) 1fr; gap: 16px; align-items: start; }
@media (max-width: 960px) { .grid-2 { grid-template-columns: 1fr; } }

/* ---------------- Cards ---------------- */
.card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  margin-bottom: 16px;
  overflow: hidden;
}
.card > header {
  padding: 12px 16px;
  border-bottom: 1px solid var(--border);
  display: flex; align-items: center; gap: 10px;
  background: var(--surface-2);
}
.card > header h2 { margin: 0; font-size: 15px; font-weight: 600; }
.card > header .spacer { flex: 1; }
.card .body { padding: 16px; }
.card .body.tight { padding: 0; }

.stats { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 12px; margin-bottom: 16px; }
.stat {
  background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius);
  padding: 14px 16px; box-shadow: var(--shadow);
}
.stat .label { font-size: 12px; color: var(--muted); text-transform: uppercase; letter-spacing: .04em; }
.stat .value { font-size: 26px; font-weight: 700; margin-top: 4px; }
.stat.warn .value { color: var(--warn); }
.stat.ok .value { color: var(--ok); }

/* ---------------- Lista de consultas ---------------- */
.consult-list { list-style: none; margin: 0; padding: 0; max-height: 62vh; overflow-y: auto; }
.consult-list li {
  padding: 12px 16px; border-bottom: 1px solid var(--border); cursor: pointer;
  display: flex; gap: 12px; align-items: flex-start;
}
.consult-list li:hover { background: var(--surface-2); }
.consult-list li.selected { background: var(--primary-soft); }
.consult-list .time { font-weight: 700; font-variant-numeric: tabular-nums; min-width: 46px; }
.consult-list .name { font-weight: 600; }
.consult-list .meta { font-size: 12.5px; color: var(--muted); }

/* ---------------- Badges ---------------- */
.badge {
  display: inline-flex; align-items: center; gap: 4px;
  font-size: 11.5px; font-weight: 600; padding: 2px 8px; border-radius: 999px;
  background: var(--surface-2); color: var(--muted); border: 1px solid var(--border);
  white-space: nowrap;
}
.badge.ok { background: var(--ok-soft); color: var(--ok); border-color: transparent; }
.badge.warn { background: var(--warn-soft); color: var(--warn); border-color: transparent; }
.badge.danger { background: var(--danger-soft); color: var(--danger); border-color: transparent; }
.badge.info { background: #dbeafe; color: #1d4ed8; border-color: transparent; }
.badge.live { background: var(--ok-soft); color: var(--ok); border-color: transparent; }
.badge.sim { background: var(--warn-soft); color: var(--warn); border-color: transparent; }

/* ---------------- Botoes / forms ---------------- */
button, .btn {
  font-family: inherit; font-size: 14px; border-radius: 8px; cursor: pointer;
  border: 1px solid var(--border); background: var(--surface); color: var(--text);
  padding: 8px 14px; display: inline-flex; align-items: center; gap: 6px;
}
button:hover, .btn:hover { background: var(--surface-2); }
button:disabled { opacity: .5; cursor: not-allowed; }
.btn-primary { background: var(--primary); border-color: var(--primary); color: #fff; }
.btn-primary:hover { background: var(--primary-dark); }
.btn-danger { background: var(--danger); border-color: var(--danger); color: #fff; }
.btn-danger:hover { background: #991b1b; }
.btn-sm { padding: 5px 10px; font-size: 13px; }
.btn-row { display: flex; flex-wrap: wrap; gap: 8px; }

label { display: block; font-size: 13px; font-weight: 600; margin-bottom: 4px; color: var(--muted); }
input, select, textarea {
  width: 100%; font-family: inherit; font-size: 14px; padding: 9px 11px;
  border: 1px solid var(--border); border-radius: 8px; background: var(--surface); color: var(--text);
}
input:focus, select:focus, textarea:focus { outline: 2px solid var(--primary-soft); border-color: var(--primary); }
textarea { resize: vertical; min-height: 80px; }
.field { margin-bottom: 12px; }
.field-row { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }

/* ---------------- Documentos ---------------- */
.doc-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); gap: 12px; }
.doc-card {
  border: 1px solid var(--border); border-radius: 10px; overflow: hidden; background: var(--surface-2);
  display: flex; flex-direction: column;
}
.doc-thumb {
  height: 110px; display: grid; place-items: center; background: #e2e8f0; overflow: hidden;
  font-size: 32px; cursor: pointer;
}
.doc-thumb img { width: 100%; height: 100%; object-fit: cover; }
.doc-info { padding: 8px 10px; font-size: 12px; }
.doc-info .fname { font-weight: 600; word-break: break-all; }
.doc-info .fmeta { color: var(--muted); }
.doc-actions { display: flex; gap: 6px; padding: 0 10px 10px; }

/* ---------------- Conversa ---------------- */
.thread { max-height: 380px; overflow-y: auto; padding: 12px 16px; background: var(--surface-2); }
.bubble {
  max-width: 78%; padding: 8px 12px; border-radius: 12px; margin-bottom: 8px;
  font-size: 14px; white-space: pre-wrap; word-break: break-word;
}
.bubble.out { background: var(--primary-soft); margin-left: auto; border-bottom-right-radius: 3px; }
.bubble.in { background: var(--surface); border: 1px solid var(--border); border-bottom-left-radius: 3px; }
.bubble .meta { display: block; font-size: 11px; color: var(--muted); margin-top: 4px; }
.composer { display: flex; gap: 8px; padding: 12px 16px; border-top: 1px solid var(--border); }
.composer textarea { min-height: 44px; }

/* ---------------- Tabelas ---------------- */
table { width: 100%; border-collapse: collapse; font-size: 14px; }
th, td { text-align: left; padding: 9px 12px; border-bottom: 1px solid var(--border); }
th { font-size: 12px; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); }
tbody tr:hover { background: var(--surface-2); }

/* ---------------- Modal ---------------- */
dialog {
  border: none; border-radius: 14px; padding: 0; width: min(560px, 94vw);
  box-shadow: 0 24px 64px rgba(15, 23, 42, .3);
}
dialog::backdrop { background: rgba(15, 23, 42, .5); }
dialog header { padding: 16px 20px; border-bottom: 1px solid var(--border); font-weight: 600; }
dialog .body { padding: 20px; max-height: 70vh; overflow-y: auto; }
dialog footer { padding: 14px 20px; border-top: 1px solid var(--border); display: flex; gap: 8px; justify-content: flex-end; }

/* ---------------- Diversos ---------------- */
.empty { padding: 32px 16px; text-align: center; color: var(--muted); font-size: 14px; }
.muted { color: var(--muted); }
.small { font-size: 12.5px; }
.mono { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 12.5px; }
.error-box {
  background: var(--danger-soft); color: var(--danger); padding: 10px 12px;
  border-radius: 8px; font-size: 13.5px; margin-bottom: 12px;
}
.notice {
  background: var(--warn-soft); color: var(--warn); padding: 10px 12px;
  border-radius: 8px; font-size: 13.5px; margin-bottom: 16px;
}
.toast {
  position: fixed; bottom: 20px; left: 50%; transform: translateX(-50%);
  background: var(--text); color: #fff; padding: 10px 18px; border-radius: 999px;
  font-size: 14px; box-shadow: var(--shadow); z-index: 100; opacity: 0;
  transition: opacity .2s, transform .2s; pointer-events: none;
}
.toast.show { opacity: 1; transform: translateX(-50%) translateY(-6px); }
.kv { display: grid; grid-template-columns: 120px 1fr; gap: 6px 12px; font-size: 14px; }
.kv dt { color: var(--muted); }
.kv dd { margin: 0; }
.hr { height: 1px; background: var(--border); margin: 14px 0; }
.pill-row { display: flex; gap: 6px; flex-wrap: wrap; }

/* ---------------- Login corporativo ---------------- */
.ms-button {
  width: 100%; justify-content: center; gap: 10px; font-weight: 600;
  border: 1px solid #8c8c8c; background: #fff; color: #5e5e5e; text-decoration: none;
  padding: 10px 14px;
}
.ms-button:hover { background: #f3f3f3; }
.divider { display: flex; align-items: center; gap: 12px; margin: 18px 0; color: var(--muted); font-size: 12.5px; }
.divider::before, .divider::after { content: ''; flex: 1; height: 1px; background: var(--border); }

/* ---------------- Sub-abas (administração) ---------------- */
.subtabs { display: flex; gap: 4px; border-bottom: 1px solid var(--border); margin-bottom: 16px; flex-wrap: wrap; }
.subtab {
  border: none; background: transparent; padding: 9px 14px; cursor: pointer;
  font-size: 14px; color: var(--muted); border-bottom: 2px solid transparent; font-family: inherit;
}
.subtab:hover { color: var(--text); }
.subtab.active { color: var(--primary-dark); border-bottom-color: var(--primary); font-weight: 600; }
.subpanel { display: none; }
.subpanel.active { display: block; }

/* ---------------- Régua de comunicação ---------------- */
.rule-list { list-style: none; margin: 0; padding: 0; }
.rule-item {
  display: flex; gap: 14px; align-items: flex-start;
  padding: 14px 16px; border-bottom: 1px solid var(--border);
}
.rule-item.inactive { opacity: .55; }
.rule-when {
  min-width: 116px; font-weight: 700; font-size: 13px; color: var(--primary-dark);
  background: var(--primary-soft); padding: 4px 8px; border-radius: 6px; text-align: center;
}
.rule-body { flex: 1; }
.rule-body .rule-name { font-weight: 600; }
.rule-preview {
  margin-top: 6px; font-size: 13px; color: var(--muted); white-space: pre-wrap;
  background: var(--surface-2); border: 1px solid var(--border); border-radius: 8px;
  padding: 8px 10px; max-height: 120px; overflow-y: auto;
}
.var-chip {
  display: inline-block; font-family: ui-monospace, Menlo, monospace; font-size: 12px;
  background: var(--surface-2); border: 1px solid var(--border); border-radius: 6px;
  padding: 2px 6px; margin: 0 4px 4px 0; cursor: pointer;
}
.var-chip:hover { background: var(--primary-soft); border-color: var(--primary); }

/* ---------------- Fila do concierge ---------------- */
.queue-filters { display: flex; gap: 6px; flex-wrap: wrap; }
.chip {
  border: 1px solid var(--border); background: var(--surface); border-radius: 999px;
  padding: 5px 12px; font-size: 13px; cursor: pointer; font-family: inherit; color: var(--muted);
}
.chip.active { background: var(--primary); border-color: var(--primary); color: #fff; font-weight: 600; }

/* ---------------- Chamada em andamento ---------------- */
.call-panel {
  background: var(--primary-soft); border: 1px solid var(--primary);
  border-radius: var(--radius); padding: 12px 16px; margin-bottom: 16px;
}
.call-panel h3 { margin: 0 0 8px; font-size: 14px; color: var(--primary-dark); }
.call-legs { display: flex; gap: 8px; flex-wrap: wrap; margin-bottom: 10px; }
.leg { display: flex; align-items: center; gap: 6px; font-size: 13px; background: var(--surface); border: 1px solid var(--border); border-radius: 999px; padding: 4px 10px; }
.leg .dot { width: 8px; height: 8px; border-radius: 50%; background: var(--muted); }
.leg.joined .dot { background: var(--ok); }
.leg.dialing .dot { background: var(--warn); }
.leg.left .dot, .leg.failed .dot { background: var(--danger); }
.leg.left { opacity: .6; text-decoration: line-through; }

/* ---------------- Curadoria de documentos ---------------- */
.doc-card.rejected { border-color: var(--danger); }
.doc-card.approved { border-color: var(--ok); }
.quality-row { display: flex; gap: 4px; padding: 0 10px 10px; }
.quality-row button { padding: 3px 7px; font-size: 12px; }